Contact Us
Our team is here to help you with every step of your digital China Arrival Card process.
Whether you are checking the information you submitted, have questions about our service, or are experiencing a technical issue, you can reach us any time. Our international Customer Support team works 24/7 and usually responds within 72 hours.
Quick links to helpful information
Before you contact us, you may find the answer you need in one of these sections of our website:
Need help completing the online form?
Visit our application form page to see how the process works step by step. You will find clear explanations of each field and what information you should have ready before you start.
Looking for requirements for your nationality?
Go to the Requirements section and choose your nationality. There you will see what information is needed to prepare the digital arrival card for your specific situation.
Want updates related to travel to China?
Check our News section for product updates, guidance, and other useful information that may affect your upcoming trip.
Ready to contact our team?
If you still have questions, or something does not look right with your application, you can move on to the options below and reach our Customer Support team directly.
How to contact ArrivalCardChina.com
Our Customer Support team is international and can assist in 15+ languages. No matter where you are applying from, you can choose the option that works best for you.
Contact form (recommended)
The fastest and most efficient way to reach us is through our secure contact form.
- Explain your question or issue in as much detail as possible
- Include your order number, full name, and the email address used in your application
- Attach screenshots if something is not working correctly
Once you submit the form:
- Your message is sent directly to our support specialists
- We usually answer very quickly; during busy periods, it may take up to 72 hours
- You will receive our reply at the email address you provide
We also use the feedback from the contact form to keep improving our website and user experience.
If you cannot use the contact form, you can also reach us by email at: info@arrivalcardchina.com
When you write to us, please include:
- Your full name
- The email address you used when applying
- Your order number (if available)
- A clear description of the issue
This helps our team locate your application more quickly and provide a more accurate response.
Troubleshooting and support FAQs
Below are some common questions we receive through our contact channels. These are focused on our service and support, not on general travel rules.
I submitted my application but have not received a confirmation email. What should I do? Toggle faqs
First, wait a short time and then:
- Check your spam, junk, and promotions folders.
- Search your inbox for “ArrivalCardChina.com” or your order number, if you have one.
If you still cannot find the email after a reasonable time:
- Contact us using the contact form or by email
- Provide your full name, passport nationality, and the email address you used when applying
Our team will check whether your order was completed correctly and resend any missing emails when possible.
I noticed a mistake in the information I provided. Can it be corrected? Toggle faqs
If you realize there is an error in the information you submitted through our site (for example, a typo in your passport number or travel dates), please contact us as soon as possible.
- Use the contact form or email
- Explain exactly what needs to be corrected
- Include your order number and the correct information
In many cases, we can help you update or re-submit your details. However, once information has been processed by the official system, you may need to submit a new request following local rules. Our team will guide you on the next steps.
How long does it take for support to respond? Toggle faqs
We operate 24 hours a day, 7 days a week.
- Most messages receive a response much faster than 72 hours
- During peak seasons or when we receive a large number of questions, it can take up to 72 hours
If you have not heard from us after that time, please:
- Check your spam/junk folder
- Make sure your mailbox is not full
- Contact us again, mentioning that it is your second message and including your order number.
What payment methods can I use on your site? Toggle faqs
We accept most major credit and debit cards issued worldwide. Payments on ArrivalCardChina.com are protected using SSL encryption, which helps keep your data secure.
If your card is declined:
- Check that your card details are correct
- Make sure your bank has not blocked the transaction as an international payment
- Try again or contact your bank for more details
If the issue continues, contact us, and we will review whether there is a technical problem on our side.
Is my personal data safe when I use ArrivalCardChina.com? Toggle faqs
We take data protection seriously.
- Our website uses Secure Sockets Layer (SSL) technology to encrypt the information you send us
- Access to your data inside our systems is restricted to essential staff only
- We do not sell your personal information to third parties
If you have questions about how your data is handled, you can contact us, and we will be happy to explain our processes in more detail.
What happens if my request related to the China Arrival Card is rejected? Toggle faqs
If a request processed through our service is rejected, you may be eligible for a refund of our service fee (this does not include any government or third-party fees).
To request a review:
- Contact us via the contact form or email
- Include your order number and any messages you received from the authorities
- Our team will check your case against our refund policy and let you know the outcome
Even when a refund is not possible, we will do our best to explain the issue and help you understand your options.
If you still have questions after reading this page, please reach out through our contact form or support email. Our team is ready to help you move forward with your digital China Arrival Card application as smoothly as possible.